Refund and refund policy lasts 30 days. If 30 days have passed since your purchase, we can not offer you a full refund or exchange. To be eligible for a refund, your product must be unused and in the same condition in which you received it. It must also be in the original packaging.
To complete your return, we need the return of your retail receipt.
Additional non-refundable items:
Any item is not in its original condition, is damaged or parts are missing for reasons not due to our fault. Any item returned more than 30 days after delivery.
Refunds
Once your refund has been received and inspected, we will send you an email to notify you that we have received your refund. We will also notify you of the approval or rejection of your refund. If you are approved, then the refund will be processed and a credit will be automatically applied to your credit card or original payment method, within a certain period of days. Late or no refunds If you have not yet received a refund, check your bank account again first. Then contact your credit card company, it may take some time for the refund to be officially announced. Then contact your bank. There is often some processing time before posting a refund. If you have done all this and have not yet received a refund, contact us at karatmykonos@gmail.com.
Exchanges
We only replace items if they are defective or damaged. If you want to exchange it for the same item, send us an email at karatmykonos@gmail.com and send your product to: 14 Mitropoleos Str, Mykonos, 84600, Greece.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a postal gift voucher will be sent to you. If the product was not marked as a gift at the time of purchase or if the donor sent the order to himself to give to you later, we will send a refund to the donor and find out about your return.
Shipping & Returns
To return your product, you must mail your product to: 14 Mitropoleos Str, Mykonos, 84600, Greece. You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost and the eventual customs taxes will be deducted from the refund. Depending on where you live, the time it may take for the product you exchanged to arrive may vary. If you are returning more expensive items, you might consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned product.
At any case before any return it is necessary to contact us due to difficulties of the local customs systems.
You need help?
Contact us at karatmykonos@gmail.com for questions about refunds and refunds.
